Contact Center Quality Assurance - Lockheed Martin - Baltimore, MD

Req ID 197824BRIndustry Job Title Contact Center Quality AssuranceStandard Job Code/Title E5165:Quality Assurance Anlst Sr StfRequired skills Prior experience in QA role in Contact/Call CenterQA experience as it relates to assembly, process, mechanical, electrical and electro-mechanical systems. Specific Job Description The Contact Center QA will be responsible for handling quality assurance-related inquiries from our customer and for the entire QA process. QA will provide dedicated quality management that provides best practice operational policy and procedures. Will be developing and implementing contact center program quality plans, ensuring that performance and quality products conform to established company and regulatory etc...
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